For years, we at NeoHarbor have primarily serviced the Federal Government space with our products and services and we are continuing to expand our work with State and Local governments. However, a new chapter is beginning and we are venturing out to provide our products and services to the industry at large. Hello corporate America! Expanding the extent of our customer base is exciting and will be in no doubt be challenging and rewarding. Working with NASA and some of their largest primary contractors has been exciting and rewarding and we thank you. We’re feeling a bit patriotic, it is a pleasure serving the USA.
A number of years ago, we built our first website, a set of simple static web pages, serving as a “temporary” placeholder until it was determined what we truly wanted to build for ourselves and our users. Since then, the technology landscape has changed and grown significantly, and in our opinion, to the benefit of everyone. The most challenging question is which of the many technology paths should we adopt and expend significant time and financial effort towards? With so many viable options, there isn’t a single “right way”, but some technology stacks work better us than others. We strive to avoid those trendy technologies as we have seen many of them come and go. We’re looking at solid, industry standards that do stand the test of time. With that said, we’re happy to report that our website 2.0 is well underway, and the first phase has been released, in fact, you’re reading from it now!
Today, a website means so much more than simply hosting product information pages, trial downloads, blog space, etc.. More than ever, users need answers to product questions quickly and with as little friction and obstacles as possible. What a self check-out stand is to a busy shopper, a Website Portal is to an online customer. A self-service user Portal allows anytime to access to a user’s purchases, activation keys, renewals, customer support / ticketing requests, etc, and all at the user’s convenience.
Forums – Self Driven Help
People helping people. Back in the 80’s and 90’s, dial-up Bulletin Board System (BBS) allowed members to converse about any topic. Similar to yesterday’s BBS, Forums are today’s modern online equivalent, but so much more! Forums have long been used by industry, to provide online technical support for their products and services. Forum discussions can always be accessed online, regardless of office hours, 24/7.
NeoHarbor is preparing to roll out our own Forum discussions. We want our users to have access to self-driven help, discover existing discussions thread and feel empowered to ask questions and get answers quickly. Forums are monitored by NeoHarbor and by interested users of our products. As an example, many common questions arise during a trial period. A discussion forum talking about “Getting Started”, will serve to answer these questions, and allow members to share their experiences and offer advice.
The old adage, “no two people (users) are the same” is true and with endless end-user computer configurations, varied requirements, unique data sets, etc, online Forums provide an open and easy way to reach out for help. If an answer can’t be found, this is your opportunity to post a Forum question! And of course, for situations where it’s necessary to have confidentiality or is sensitive in nature, or inquiring about consulting services, or are just plain shy, please contact customer support via our Contact-Us page with your questions.
So, welcome to NeoHarbor’s new website, Genesis 2.0. We are bringing an entirely new site, new Customer Portal, Forums and tutorials that offers greater assistance to our users. We invite you to check out our new website, our product pages, blog and more.
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